Retvest Agents / Retvest Deploy
Company knowledge
Put to work by agents
Explore internal assistants and customer-facing agents that combine a conversation, approved knowledge and explicitly permitted business actions.
A customer-care agent answers from approved support material, requests an allowed business action and hands the case to an authorised person when required.
The workflow
Make the work
fit your organisation
Agree the users, approved context, model and actions before introducing this workflow to your team.
- Talk with people
- The scope covers text and voice conversations. Define the channel, participant identity, language needs and when a human takes over.
- Use knowledge and tools
- Give each agent a purpose, a permitted knowledge set and bounded business tools. An answer must not imply that a tool action actually completed.
- Supervise the work
- Agree approval, stop, escalation and record requirements. Human handoff needs the right context and authority to continue the case.
Retvest Intelligence Layer
The work and its record
belong together
Distinguish the customer, employee, agent and approving human. Retain the permitted context, tool authority, attempted action, outcome and handoff state within the agreed capture scope.
Record, review and accessFor your implementation team
Go into the detail
Read the practical scope, permissions and handover considerations for this workflow.
Open the workflow guideOne business package
See the wider environment
Explore how employee tools, company agents, RIL and administration fit inside Deploy.
Full platform overviewRetvest Deploy / Walkthroughs & pilots
See how Deploy fits
your business
Bring one workflow. We’ll discuss the environment, model and work record it needs.